I have assigned a voucher in error, how do I remove it from the parent?

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If you have assigned a voucher in error, this can be removed from the parent even if they have accessed it. Please follow the steps below for guidance.

 

Step 1

Log in to your account and click Select applicable students.

UnassignVoucher_01.png

Step 2

Use the search box to find the student whose voucher you wish to unassign.

UnassignVoucher_02.png

Step 3

Untick the box to the left of the student's name.

UnassignVoucher_03.png

Step 4 

Click Assign vouchers, this will then remove the voucher from the parent. 

UnassignVoucher_04.png

Step 5

When the parent logs in to their account, the voucher would no longer be accessible to them and they would see the following message. 

UnassignVoucher_05.png

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