Direct booking Frequently Asked Questions

If an activity is showing as fully booked, can I pay to have a space?

If an activity is fully booked, then no further bookings can be made. If the activity had a waiting list function then you can join to register your interest. 

If my child is ill and cannot attend, will I get a refund?

This will be at the Provider’s discretion; they may suggest moving to an alternative date rather than offering a refund. Please contact the Provider directly to discuss options. 

How can I cancel my booking?

Please contact the Provider directly to discuss options.

Booking cancellations will be at the Provider’s discretion; they may suggest moving to an alternative date rather than offering a refund. Please contact the Provider directly to discuss options.

How can I change the date of my booking?

Please contact the Provider directly to discuss options.

If I do not have a voucher for my child, can I pay to have a space?

At present this functionality is not available; currently additional direct bookings are only possible for those recipients of a HAF voucher. 

Some providers are able to facilitate paid bookings outside of HolidayActivities, contact providers directly to discuss options.

Can I pay with a childcare voucher?

No, HolidayActivities only accepts card payments for direct bookings.

If you have been issued a HolidayActivity voucher, follow the steps here to claim and make free bookings.  

How can I tell if direct bookings are available in my area?

Once you have used all of your credits, any available activities with payment possible will show.