Charlotte Staples
Articles
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How to edit an activity's information
Step 1 Choose the activity you wish to amend, in the 'Activities' screen. Click on the three dots next to the activity, and 'Edit activity' Step 2 Make any necessary amendments to your activi...
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How to request a cancellation for an activity your child is booked on to
To request a cancellation on a child's booking, please follow the steps below. Step 1 You will first need to log in to your account and navigate to the Bookings tab. Step 2 Find the activity boo...
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How to manage your child's bookings
Your vouchers To view your assigned HAF vouchers and see how many credits are available for your child. Select Vouchers. You can also use this option to access the available activities. Bookings ...
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How to know what activities are suitable if your child has special needs
Step 1 Click into your child's voucher Step 2 Press Filter. Step 3 Click Accessibility, SEN suitable and Apply filter. This will then only show activities that are suitable for children with spec...
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How to book an activity
Step 1 Once you have logged in to your account, you will be taken to the page below which lists all of your claimed vouchers. It will also let you know how many credits are remaining on each vouc...
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Your dashboard
The dashboard can be used as an overview of all vouchers ordered, redemptions and bookings. It can be used to track individual HAF schemes as a whole or a specific time frame. Live Statistics The ...
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How to take attendance
This article explains how to take activity attendance through a Provider account. Step 1 On the activities page, click on the three dots of the activity you would like to take the attendance for a...
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How to action cancellation requests
This article explains how to action cancellation requests and how to remove attendees. Step 1 When a parent wishes to cancel their booking, you will receive an email with cancellation request. Cli...
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How to switch a parent when the voucher has already been sent to the other parent
This help article will show you the step-by-step process of switching a parent when a voucher has already been sent to another parent. Step 1 Log in to your account and select Select applicable st...
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I have assigned a voucher in error, how do I remove it from the parent?
If you have assigned a voucher in error, this can be removed from the parent even if they have accessed it. Please follow the steps below for guidance. Step 1 Log in to your account and click Sel...