How to action cancellation requests

When a parent wishes to cancel their booking, you will receive an email with cancellation request. Click Login to action this.

This will take you to your account. Select the three dots on the right hand side of the relevant activity and click View activity.

Scroll down to the attendee list and, in the status column, you will see Cancel requested. Click the three dots on the right hand side and select Approve cancellation.

To approve the request, click Yes, approve it. If you do not wish to accept the cancellation request, you can ignore the request and contact the parent through the details entered on their booking form.

Once you have approved the cancellation request, they will appear as Cancelled on the status column.